Refund Policy
Last Updated: January 2025
1. Overview
This Refund Policy applies to all credit purchases made through MuteluAI on LINE. MuteluAI uses a prepaid credit system where 1 Thai Baht equals 1 credit. Purchased credits never expire and remain valid permanently. We want you to be satisfied with your purchase.
2. Refund Eligibility
Refunds may be requested within 7 days of purchase if credits have not been used. Once credits are used for premium services, they cannot be refunded.
3. Refund Process
To request a refund, please contact us at contact@mobiusvision.com with your LINE user ID, purchase date, and reason for the refund request. We will process eligible refunds within 5-10 business days.
4. Non-Refundable Items
The following are non-refundable: (1) Credits that have been partially or fully used for premium services. (2) Bonus credits obtained through daily check-ins, birthday check-ins, or referral rewards - these free credits are promotional in nature and cannot be refunded or converted to cash. (3) Purchases made more than 7 days ago.
5. Exceptions
In cases of technical errors or service failures on our part, we may offer refunds or credit compensation at our discretion, regardless of the standard policy.
6. Contact for Refunds
For refund requests or questions, please contact us: Email contact@mobiusvision.com or write to MobiusVision LLC, 30 N Gould St Ste N, Sheridan, WY 82801 USA. Phone: +1-307-777-7311